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Keeping Touch System
What is MetaSphere Keeping Touch?
MetaSphere Keeping Touch is an Internet based Housekeeping Management System with Android powered portable devices tailored to the hospitality industry, including luxury hotels and resorts. It greatly improves the efficiency of housekeeping and the quality of service provided to customers. An efficient and high-quality room cleaning job will certainly smooth the front office’s check-in operation. Customers are pleased to stay in a clean and comfortable room. On the other hand, housekeeping department is one of the largest payroll departments. Hotels will achieve a higher profitability if cost of labor is reduced by means of an optimized engine of the system.

Features
MetaSphere Keeping Touch System is an integrated, multi-channel solution that contains key advantages as following:

Android Powered Mobile Device
The mobile application runs on Android system to ensure a wide selection of most advanced handheld devices. Reliable communication mechanism allows temporary wireless signal loss to ensure uninterrupted housekeeping operation. The powerful handheld devices provide room attendant and inspector with an operating platform for the best handling of all service tasks.

Interface with Two Systems
MetaSphere Keeping Touch System can interface with PMS to obtain and update the real-time room status. Guest’s arrivals and number of clean rooms can be monitored to ensure a smoother and hassle free guest check-in experience. Keeping Touch System can also interface with CRM to obtain customer preferences. On the handheld devices, room attendant can view each guest’s preference by simply clicking the name of the guest.

Optimization
Scheduling room, service and inspection for the most appropriate staff is just in one click. It optimizes for lowest costs, turnaround of vacant-inspected rooms with consideration with guest arrival and departure times. The optimization engine is able to assign the right person to do the right job just in time.

Flexibility
Not only can the system do automatic allocation, but also it allows manual intervention to adjust assignment in terms of cleaning tasks, manpower and so on.

Instantaneity
Dashboard for communication-Front Office monitors room status from PMS and clean status from room attendant and inspectors to make sure guests are not checked-in dirty rooms. Message center and dashboard can be displayed on portable devices to enhance the instant communication between room attendant, inspector, supervisor and FO.

Functions
Dashboard for Front Office (FO) and Managers
The dashboard provides an integrated screen of controlling the housekeeping operation from viewing guest arrivals, room status to a list of daily roster staff with its progress of work. The dashboard screen can be switched to message center that allows instant communication between FO and housekeeping staff.

Mobile Workstation
This system provides portable devices for room attendants and inspectors. The room attendants can browse and the remaining daily tasks and the competed work with inspection signs of ‘succeeded’ or ‘failed’. They can view linens and amenities usage and also request linens and amenities for service order and regular room cleaning. Android powered handhelds are always on messaging mechanism that avoided messaging failure.

Roster Management
Keeping Touch helps users to automatically obtain a roster, forecast and optimize the roster. When doing roster, sick leave, annual leave and public holiday are taken into consideration. Manual intervention is allowed to increase flexibility.

Service Order Management
With this function, housekeeping manager can: assign rooms, cleaning tasks and ad-hoc services, assign inspector to check the cleanness of rooms and dispatch lines and amenities.

Room Management
With this function, housekeeper manager are able to view and change room status, prioritize rooms, manage room items for various room types and manage sections or area.

System Configuration & Administration
In order to realize optimizing in assigning tasks or service to the most appropriate staff, housekeeping managers are allowed to configure general staff information, cleaning tasks, service order delivery, inspection as well as their interval time respectively

Reporting and Analysis
Housekeeping managers are enabled to analyze performance of all cleaning and inspection tasks. They can make an inquiry to the history records of cleaning and inspection. Daily operational report and monthly reports can be generated

Benefits
Effective supervision
A central dashboard provides a real-time overview of cleaning progress and whereabouts of every room attendant for effective supervision

Accurate Roster
The Keeping Touch System intelligently forecasts exact man-hour requirements for a future date, based on the nature of guests in-house on that day.

Provides tangible targets
The Keeping Touch System provides your cleaning and supervisory team with tangible targets to work towards

Improved cleaning quality
The system manages all cleaning tasks automatically. From linen changes to checking the time on alarm clocks, inspectors check the quality of cleaning and can re-assign the tasks that fail to pass the cleaning standards – MetaSphere Keeping Touch System will make sure that every job is done when due and a high level of standard is guaranteed.  

Satisfied customers
This system turns information in PMS into knowledge that room attendants and floor supervisors can use to get the rooms back in inventory faster than ever. Customers are happy when the rooms are clean and comfortable. Moreover, customer’s expectation is to be exceeded when the well-trained housekeeping staffs who know guests’ preferences provide excellent personalized services.